The following information applies only to wholesale orders.*
All orders shipped within 1-2 weeks via best way. Shipping and handling will be added to your invoice.
Minimum orders are two cases, and three candles per fragrance. A case holds 12 candles. We will not accept orders that are not in case quantity.
Breakage or shortage must be reported within five day of the date received.
25% restock fee for orders which are shipped and not accepted.
Satisfaction Guaranteed on all orders
The Madeline's Scents, Inc., takes great pride in the quality of craftsmanship and most importantly your satisfaction with your purchase. Contact our Customer Service Representative to address your problem at 307-635-9957, or email firstname.lastname@example.org. Refunds will not be processed for improper placement or display of candles. Fading or clouding caused by sun damage or florescent lighting or candles exposed to extreme heat are non-negotiable and are not refundable or re-stockable. Always keep wicks trimmed to 1/4" to keep candles from smoking. Candles will discolor or fade when they are exposed to intense light for extended time periods. Do not display your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degree Fahrenheit. Store your candles in a cool, dry place. See our Question & Answer section for more information.